Why My Ring Doorbell Keeps Going Offline And How To Resolve It

offline issues with your ring doorbell

Have you ever missed a package delivery or an important visitor because you weren’t home to answer the door? The Ring doorbell is a smart home device that can help you keep track of who’s at your door, even when you’re not there. With its built-in camera and motion detection sensors, the Ring doorbell allows you to see, hear, and speak to anyone who comes to your doorstep using your smartphone or tablet.

However, as with any technology, the Ring doorbell is not without its errors. Some users have reported problems getting the device to connect to their Wi-Fi network or with the device unexpectedly going offline. Other problems include low battery life, power surges, and obstructions that interfere with the camera’s view. Fortunately, there are solutions to these problems, and with a little troubleshooting, you can get your Ring doorbell up and running smoothly again.

Ring Keeps Going Offline:

Your Ring doorbell may occasionally keep going offline for no apparent reason, which can be a problem.

Continuous Offline Issues With Your Ring Doorbell Could Be Attributed To Several Problems. These Include Obstructions That Might Hinder The Camera’s Connectivity To The Network, Wi-fi Connection Problems, Power Surges, And Low Battery Levels.

While these issues are the most common reasons for Ring Doorbell connectivity problems, there can be other situations that cause your device to go offline. These issues are less frequent but still worth exploring. If you’re experiencing problems with your Ring Doorbell losing connectivity, keep reading to learn more about the possible causes and solutions. 


  • Temporary Power Failure:

In case of a temporary power outage, your Ring Doorbell may not connect to wifi. It’s important to check if other devices in your home are facing similar connectivity issues. If they are, then the problem may lie with your router. For additional help, you can try resetting your router or getting in touch with your web service provider. This can assist you in determining whether the router or the Ring Doorbell is the problem. 

  • Low Voltage Causing Ring Disconnect from WiFi: 

There may be instances when a Ring Video Doorbell loses power due to low voltage. This can occur if the doorbell transformer is not supplying enough power to the device. Even if your Ring Doorbell is receiving sufficient voltage, there may be rare instances where it malfunctions. This can be caused by resistance in your cables, which could result from their length or age. In these circumstances, the Ring Doorbell might not be getting enough power to operate properly.

  • Changing WiFi Password: 

Have you changed your Wi-Fi password recently because of security concerns or received an alert prompting you to do so? If you have, it’s possible that your Ring Doorbell might lose connectivity. Your Ring device won’t be able to connect to your network using the old password once you modify your Wi-Fi password. Wrong wifi credentials can cause your ring to spin white light. You must update the Wi-Fi settings on your Ring Doorbell with the security code in order to resolve this. This way, your Ring device can reconnect to your network and resume functioning as usual.

  • Ring Doorbell Not Charged: 

If your Ring doorbell is powered by a battery, it’s important to keep an eye on the battery level to prevent any connectivity issues. Over time, the battery can lose its charge, and if it gets too low, your Ring doorbell may disconnect from the Wi-Fi network. 


If you’re experiencing connectivity issues with your Ring device, there are a few troubleshooting steps you can take. 

  • Power Failure: 

First, check your phone and other devices in your home to see if they’ve also lost connectivity. If they have, there may be an outage in your area. To address this problem, you can reboot your router to establish a stable connection and check if your Ring device automatically reconnects to the network. Disconnect your router and wait for about 30 seconds before reconnecting it securely. You can also try entering the Setup Mode by pressing the Setup button on your Ring device and then pressing it again after 10 seconds to see if your device reconnects to the Wi-Fi network. 

  • Check The Voltage of Your Device: 

To check the voltage of your device, you can access the Ring app and navigate to Device Health. For a Ring Pro, the required voltage is 3,900 mV from a power source with a minimum output voltage of 16 VAC. If your transformer is providing less voltage, you will need to update your equipment to ensure that your Ring Doorbell receives the necessary power. To resolve ring connectivity issues, you may need to replace your cables or consult a professional electrician to ensure that your Ring Doorbell is receiving the necessary power supply.

  • Change The Placement of Your WiFi Router: 

If you have a lot of visitors constantly coming to your front door, you might want to consider moving your Wi-Fi router closer to your Ring device to ensure a strong connection. Just be mindful that you don’t move it too far away from other smart home devices that also depend on the router. You wouldn’t want to fix your Ring issue only to cause connectivity problems with other devices in your home. It’s always a good idea to strike a balance between proximity and accessibility for all your devices.

  •  Charge Your Ring Doorbell: 

 To fix this, you can recharge or replace the battery. If you’re using a rechargeable battery, you can simply take it out, charge it, and put it back in. If it’s not rechargeable, you’ll need to replace it with a new one. It’s a good idea to set up notifications in the Ring app to remind you when the battery level is low so you can take action before your device goes offline.

Frequently Asked Questions: 

Q: How Do I Reset My Ring Doorbell? 
A: To reset your Ring Doorbell, press and hold the setup button for at least 20 seconds. After releasing the button, your Ring Doorbell will flash its lights, indicating that it has been reset to its default settings.

Q: Can I View My Ring Doorbell Footage Without A Subscription? 
A: Yes, you can view live footage from your Ring Doorbell without a subscription. However, to view recorded footage, you need to subscribe to Ring’s cloud storage plan, which allows you to access and save recorded videos for up to 60 days.

Q: Can I Use Multiple Ring Doorbells On The Same Account? 
A: Yes, you can add multiple Ring Doorbells to the same Ring account, and access and control them all from within the same app. This is especially useful if you have more than one entrance to your home that you want to monitor.

Q: What To Do If My Ring Doorbell Is Flashing White Light?
A: If your Ring doorbell is flashing white light, it means that it is in setup mode and ready to be configured. This typically happens when you first install the device, but it can also happen if you reset it to factory settings.


If you’re looking for a convenient and user-friendly way to monitor your front door, a Ring doorbell might be just what you need. Like any smart home device, it’s not immune to connectivity issues, but the good news is that most of these problems can be fixed without too much trouble.  

Most issues can be solved on your own by following the above-listed simple instructions. However, if you are unable to fix the issue, don’t hesitate to contact Ring’s customer support team for assistance. With a little patience and persistence, you can ensure that your Ring doorbell stays connected and keeps your home safe and secure.

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