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Nest Thermostat Turns Off By Itself โ€“ How To Fix (2024)

nest thermostat turned off

If I want to choose among all the thermostats, then Nest would definitely be my choice. It provides much convenience to its users which keep them at ease every time. But you know there are always some cons associated with smart products. Same is the case with nest thermostats.

These thermostats show various issues like constant change in temperature and not providing sufficient heat to the house. Yesterday, I woke up in the middle of the night and found out that my thermostat was OFF. I ignored it for the first time but then I experienced the same issue for consecutive 5 days. It was time to think.

Nest thermostat turning off by itself had me thinking what were the possible reasons for the occurrence of this error? I contacted few of my friends who were actually using Nest thermostats for a long time now. They guided me through this issue and now I want to share all the possible solutions with you all.

Nest Thermostat Turns Off By Itself Because Maybe Your Thermostat Needs A Software Update, Or There Are Some Loose Wire Connections Or Your Home/away Assist Settings Need To Be Adjusted Accordingly.

NEST THERMOSTAT TURNS OFF BY ITSELF:

In this section of the article I will tell you about all the reasons related to Nest thermostat shutting down by itself. Make sure you read the article till the end.

NEST THERMOSTAT TURNED OFF BY ITSELF โ€“ REASONS AND FIXES EXPLAINED!

Following are the reasons and fixes for Nest thermostat keep getting turned off by itself.

  1. ADJUSTMENT OF HOME/AWAY SETTINGS:

A special feature which Nest thermostat offers to its users is the eco mode. By using your mobileโ€™s location, the thermostat decides whether you are home or not. If you are away then the thermostat will automatically switch to eco mode in order to save energy. In this way, the thermostat will shut itself down.

This feature is extremely useful especially when you want to save money. However, if it doesnโ€™t function properly then it can become annoying for you as well. According to a recent survey, it has been concluded that Nest thermostats go into eco mode even if the owner is at home with his/her mobile location enabled.

WHAT TO DO?

Following are the fixes which need to be followed in order to solve this issue. You can try each one of them and see which one turns out to be the best one for you.

  • CHECK YOUR PHONEโ€™S LOCATION:

Make sure that your phone has accurate location so there isnโ€™t any chance of misunderstanding. Secondly, if you are using a VPN on your phone then it can make your thermostat to think that you are not at home even though you are.

  • KEEP YOUR LOG-IN CREDENTIALS SAFE:

If you have shared your log-in information with someone else and he/she has logged into your Nest account then the thermostat will use their location instead of yours. Make sure you donโ€™t share this information with other people.

  • CHECKING WIFI CONNECTION:

Your phone should be connected to a Wi-Fi network or cellular network and should have enough battery.

  • TURN OFF THE HOME/AWAY ASSIST FEATURE:

If your thermostat isnโ€™t functioning properly even after trying each and every possible fix then it is time to disable the Home/Away Assist feature. You can do this with the help of Nest home app. You just have to visit the โ€œSettingsโ€ section and then locate home/away assist. Then navigate to โ€œWhat decides if you are homeโ€ and make sure you select your thermostat. Now change the enable option to disable and you will be good to go.

  1. DAMAGED/LOSE WIRE CONNECTIONS:

Sometimes the issue occurs due to lose or damaged wire connections. You can check these connections by yourself but first you need to turn OFF the main electricity supply in order to avoid any accident.

FIXES EXPLAINED:

  • CHECK THE CONNECTIONS:

To check whether the wire connections are in a good condition or not, you need to remove the face plate of the thermostat and inspect each and every wire carefully. Make sure every wire is fully inserted, not damaged and all the connector buttons are pushed down.

  • CHECK FOR BURN MARKS ON THE WIRES:

The wiring within the thermostat could have burn marks or might have burnt even so make sure to do the replacement of these wires as soon as possible to avoid further damage.

  • CHECK FOR C-WIRE CONNECTION:

C-wire is a very important component of thermostat. It is where the thermostat draws its power from. Make sure it is properly inserted and connected so that your thermostat doesnโ€™t get shut down randomly due to insufficient power.

It is important that you have C-wire installed in your thermostat. If you donโ€™t have it already then get it installed from the professionals. Or you can even buy the thermostats which come with this installation before-hand.

  • INSTALL A NEST POWER CONNECTOR:

You might think that installing a power connector is an expensive task to perform but know this that getting a nest power connector is way more economical than the C-wire installation. You can also install the power connector by yourself by following the relevant steps.

  • CHECK THE HVAC SYSTEM COMPATIBILITY:

It is must for you to check the compatibility of your HVAC system with your thermostat. If there isnโ€™t any compatibility between the two then your thermostat might behave in odd ways.

  1. NEST THERMOSTAT SOFTWARE UPDATE REQUIREMENT:

Sometimes your Nest thermostat uses the old version of the software. This old version becomes the reason for the abnormal behavior of your thermostat. Due to the older version, various compatibility issues occur which result in the occurrence of Nest thermostat power off error.

HOW TO FIX THIS?

To fix this issue the first thing which you need to do is check the software version of your thermostat. To do this you will have to follow the below mentioned steps.

  • CHECKING THE SOFTWARE VERSION:

To check the software version, follow the following steps.

STEPS TO FOLLOW:

STEP 1 โ€“ Open the Nest Home app

STEP 2 โ€“ Select your Nest thermostat from there

STEP 3 โ€“ Navigate towards โ€œSettingsโ€

STEP 4 โ€“ Select โ€œTechnical Informationโ€

STEP 5 โ€“ You will be able to find the software version of your thermostat right next to โ€œSoftwareโ€

Now the next step would be to compare the current version of your thermostat with the latest available version. If there is a difference then it is time to update the software as soon as possible.

  • UPDATE THE SOFTWARE:

To update the software of your Nest thermostat, follow the following steps.

STEPS TO FOLLOW:

STEP 1 โ€“ Open the Nest Home App

STEP 2 โ€“ Tap on โ€œSettingsโ€

STEP 3 โ€“ Select โ€œVersion Optionโ€ present under the settings

STEP 4 โ€“ Tap on โ€œUpdateโ€ option

STEP 5 โ€“ Wait for some time and then check whether the software has been updated or not

Luckily, your Nest thermostat automatically updates the software. But if there is a power issue i.e. your thermostat is not receiving sufficient power then it will stop automatic updates. However, you can perform the software update manually by following the above mentioned steps.

During the process, if Nest thermostat turns off by itself for a calculated amount of time then it will lose its connection to Wi-Fi. You will have to re-establish the connection in order to perform the update process.

  1. BATTERY RECHARGE REQUIREMENT:

If you have updated the software of your Nest thermostat then it might generate a bug which will cause the battery to drain. The most common reason for your Nest thermostat turning off by itself is the drained battery.

WHAT IS THE FIX?

The easiest fix for this issue is to restart your thermostat. For this, you simply have to turn OFF the thermostat completely and leave it for a few minutes. After this, switch it ON again and you will see the battery will be recharged in no time.

FREQUENTLY ASKED QUESTIONS:

Q โ€“ Why Does My Nest Thermostat Turn Off By Itself?
A โ€“ Nest thermostat turns off by itself due to lose wire connections, un-updated software and update requirements of Home/Away assist settings.

Q โ€“ How Can I Update The Nest Software Manually?
A โ€“ To manually update the Nest software, follow the following steps.

STEPS TO FOLLOW:

STEP 1 โ€“ Open the Nest Home App
STEP 2 โ€“ Tap on โ€œSettingsโ€
STEP 3 โ€“ Select โ€œVersion Optionโ€ present under the settings
STEP 4 โ€“ Tap on โ€œUpdateโ€ option
STEP 5 โ€“ Wait for some time and then check whether the software has been updated or not

Q โ€“ Does Nest Thermostat Automatic Turning Off Issue Occur Due To Drained Battery?
A โ€“ Yes, Nest thermostat automatic turning off issue occurs due to drained battery. Make sure that you have your thermostatโ€™s battery recharged.

CONCLUDING THOUGHTS:

Dealing with such issues is a very demanding task. But if you have got some prior knowledge then you can easily solve these issues within no time. We would recommend you to deal with these issues by your own in order to expand your skill set.

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