Its weekend and you want to enjoy your day by watching your favorite TV series and movies. You have a subscription of a well-known online streaming service i.e. HBO MAX. Just when you have decided which movie you are going to watch, HBO max freezes. You wait for more than the required time that maybe it’s the movie which is taking time to buffer. Little do you know is that it isn’t the buffering issue which is causing the delay but HBO freezing issue which is preventing the video to get played.
HBO MAX STREAMING ISSUES:
In the previous times, we only had HBO. It was very popular among other streaming sites like Netflix. Due to this popularity and fame, the HBO developers decided to launch the premium version of this application. After a reasonable amount of time, a brand new application with the name HBO MAX got launched in the market. This release was proved to be a really successful one because people actually loved it.
However, the developers didn’t do a proper homework due to which HBO max crashing complaints started getting registered. The developers had no idea that this application will receive more than the expected traffic. But it happened and many users faced HBO max problems.
WHY DOES HBO MAX KEEP CRASHING?
We cannot conclude our answer for the question “Why does HBO max keep freezing”. There are multiple possible reasons for this. You cannot pin point one single reason and blame it for why HBO max keeps freezing. The HBO max freezing reasons are:
- The requested content has been moved permanently to another link address
- Your internet might have an unstable connection
- Cache error
- Un-updated HBO max app
- The servers might be currently unavailable
HBO MAX LOCKS UP – TRY THESE FIXES
Every problem has a solution and so does this one. What to do when you encounter HBO app freezing? You might have asked this question a million times that why does HBO max keep freezing? Did you get any answer yet? If not then we are here to assist you in the best possible way. There are many fixes which you can try in order to solve this problem. Try each one of them and let us know which do you think is the best possible one.
1- CHECK FOR OUTAGE OR SERVER DOWN ISSUE:
The most common fix which always comes into our mind whenever any online app stops working is to check its servers. It has happened a lot of times that the app stops working because there has been a server down error. The outage has caused the app to stop working properly. Now the question is how to check this issue? There are many ways to do this.
METHOD 1 – CHECK OFFICIAL PAGE UPDATES
The first method is to check the official page of HBO max. Instead of telling each user individually about the havoc, the owners decide to upload a status or tweet regarding the issue. From there you can confirm the authenticity of the error.
METHOD 2 – GOOGLE SEARCH
If you don’t use twitter or any other useful social media platform then another way is to do a google search about the issue. Just type “Why does HBO max keep freezing on my TV” and if any related information is present then it will be shown to you right away.
2- CHECK YOUR INTERNET CONNECTION:
Sometimes it is neither HBO max problem nor server issues, in fact it is your internet connection which is causing the problem. Insufficient internet speed causes HBO max freezing issue. Now what you can do is first of all check your internet speed. This can be done by using online internet speed test websites. Secondly, you can restart your internet device to receive stronger signals. Just turn off the internet device, wait for a few seconds and turn ON the device again. This will surely do the trick.
3- RESTART YOUR SMART TV:
Apps like Netflix and HBO max always work on smart TVs. You should always consider restarting the device as first priority because sometimes by just doing this you can avoid making big investments. When you restart your smart TV then all the residual power present in it will be drained out and if any issue is occurring because of that then it will be resolved without you even noticing. Unplug the TV from main outlet and wait for max 30 minutes. After that plug back the switch into the main outlet and see if HBO Max is working or not.
4- CACHE CLEARING:
If you are into tech world then you must have an idea about cache memory. It is a temporary storage place which stores all the frequently used files. This helps to browse the content efficiently. However, if the limit of this memory exceeds then it will have opposite effects. It can cause unexpected errors and can even make your apps slower. To solve this issue you can do a cache clear which will remove all the files and will help you to increase your device’s speed.
STEPS TO FOLLOW – FOR BROWSER:
STEP 1 – Open the browser that you prefer using
STEP 2 – Go to “Settings” and search for more options
STEP 3 – Select “Privacy and Security” option and head towards “Clear browser data”
STEP 4 – Tick the cache box and press “Clear Data”
STEPS TO FOLLOW – FOR MOBILE:
STEP 1 – Visit the “App Management” section of your mobile
STEP 2 – Select “HBO Max” app from the available ones
STEP 3 – Select “Clear all cache”
STEPS TO FOLLOW – ANDROID TV:
STEP 1 – You will need to visit “Settings” section of your TV
STEP 2 – Go to “Apps” page and select HBO max from there
STEP 3 – Select the option of “Clear Cache” and then reboot the TV
STEPS TO FOLLOW – ROKU TV:
STEP 1 – You will need to press the “Home” button 5 times from your remote
STEP 2 – Then press UP button 1 time, Rewind button 2 times and Forward button 2 times as well
STEP 3 – Doing this will do a cache clearing
STEPS TO FOLLOW – ANDROID FIRE TV STICK:
STEP 1 – Go to “Home” section
STEP 2 – Navigate towards “Settings”. Then visit the Applications section
STEP 3 – Dive into “Manage Installed Applications”
STEP 4 – Select HBO max and then perform a cache clear by selecting the option
5- UPDATE THE APP:
The last fix which you can try is updating the HBO max app. By doing this all the compatibility issues which might be occurring due to an older version of the app will be solved. Sometimes the version difference between your smart TV and HBO max app might cause the freezing issue. So it is better to update the app and get rid of this issue as soon as possible.
STEP 1: Press “Home” button from your remote
STEP 2: Visit “Apps” page and then select “Settings” option
STEP 3: Look for “HBO MAX” app and select it
STEP 4: You will see an “Update Now” option against the app
STEP 5: Click on it and update your app quickly
STEP 6: If you don’t see any update option then it means your app is already using the latest version
If your HBO max still doesn’t work even after performing all the above mentioned fixes then you will have to contact the official HBO max authorities to get the job done. Let them figure out the issue so you can enjoy watching your favorite shows on it.
FREQUENTLY ASKED QUESTIONS:
Q – Why Does My HBO Max Keep Freezing Up?
A – Your HBO max keeps freezing up due to many reasons. The reasons include slow internet speed, un-updated version of the app, loaded cache memory and server down error.
Q – Why Does HBO Max Keep Crashing On TV?
A – HBO Max keeps crashing on TV because you might be using an older version of the app. Updating it will prevent the app from crashing again and again. Also try updating your smart TV software because it could also be one of the reasons for crashing.
Q – How Do I Stop HBO Max Buffering?
A – You can stop the buffering of your HBO Max app by:
- Updating the app
- Updating your TV’s software
- Performing a cache clear
- Reinstalling the app
- Checking for outage etc.
Q – How Do I Clear HBO Max Cache On My TV?
A – Go to “Settings”, then “Apps”. Select HBO Max from there and select the option of Clear Cache.