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Why My Ecobee Thermostat Keep Going Offline?

ecobee thermostat offline

Why is my Ecobee offline? You must have said this thing once in your lifetime since the day you have bought Ecobee thermostat. It is not that big of a deal, instead this issue can be solved easily if you know what the actual problem is. If you have experienced this issue only once then you can definitely ignore it. But if Ecobee keeps going offline then this might get concerning for you. Similarly, your Ecobee thermostat controlling humidifiers and keeps going all black might need your attention as well.

If you are experiencing the latter case then we are more than happy to help. First of all we will tell you about all the related reasons which are causing this problem then we will discuss their solutions as well.

Ecobee Thermostat Keeps Going Offline Due To A Recently Experienced Power Outage, Unsatisfactory Internet Quality, Wrong Placement Of Wi-fi Router Or It Might Need To Undergo A Reset Procedure.

ECOBEE THERMOSTAT KEEPS GOING OFFLINE:

Ecobee thermostat offline error could occur due to the below mentioned reasons. Make sure you read them properly and decide which issue is faced by you in the entire process. Choose a relevant solution on the basis of that issue.

WHY DOES MY ECOBEE KEEP GOING OFFLINE? โ€“ REASONS

Following are the reasons due to which your Ecobee keeps shutting down.

  1. UNSATISFACTORY INTERNET QUALITY:

The poor internet quality might cause your thermostat to keep going offline without issuing any warning. The poor internet quality is directly proportional to the weather conditions.

Unsatisfactory Internet Quality In Ecobee Thermostat

  • DURING COLD WEATHER:

If your Ecobee thermostat uses an antenna then it might be possible that during cold weather it gets accumulated with snow. This accumulation will affect the performance of your thermostat so it is better to protect the antenna from such situations.

  • DURING HOT WEATHER:

If the outside weather is extreme hot then the internet broadband cables might expand and get softened. This will result in the poor internet connection. Make sure to protect the broadband cables from hot weather.

  1. AUTOMATIC SHUTTING DOWN:

Due to the presence of latest technology and smart sensors, the thermostat sometimes shut itself down automatically to prevent future damage. The thermostat usually does this when it gets overheated. To cool itself down, it powers down on its own. So it is better to place your thermostat in a climate-controlled room.

Automatic Shutting Down In Ecobee Thermostat

  1. WIFI ROUTER POSITION:

The Wi-Fi router position could also affect the performance of your internet. Place the router closer to your thermostat so that it receives proper signals and doesnโ€™t face any obstacle along the path. If not, then you can even buy a Wi-Fi extender to get the job done in the right way.

Wifi Router Position Of Ecobee Thermostat

ECOBEE KEEPS DISCONNECTING FROM Wi-Fi:

The working of your Ecobee thermostat is directly related to the Wi-Fi connection. If your thermostat is not connecting with Wi-Fi then this could be counted as one of the reasons for why your Ecobee keeps shutting down.

If your thermostat has recently experienced the optimization process then it might be difficult for him to discover better channels. However, to resolve this issue you will have to re-enter the credentials by following the below mentioned steps.

STEPS TO FOLLOW โ€“ METHOD 1

STEP 1 โ€“ Visit the โ€œSettingsโ€ option
STEP 2 โ€“ Select โ€œWi-Fiโ€
STEP 3 โ€“ Press โ€œNextโ€ option 2 times consecutively
STEP 4 โ€“ Choose โ€œConnectโ€

STEPS TO FOLLOW โ€“ METHOD 2

STEP 1 โ€“ Try disabling the Wi-Fi radio and then enable it
STEP 2 โ€“ Make sure your network on the device is disabled, if yes then add it back
STEP 3 โ€“ Factory reset your thermostat by following the below mentioned steps
HOME -> MAIN MENU -> SETTINGS -> RESET -> RESET ALL
STEP 4 โ€“ Take off the thermostat from the wall housing and then place it back

ECOBEE WONโ€™T TURN ON AFTER POWER OUTAGE โ€“ WHAT TO DO?

Your thermostat doesnโ€™t get turned ON after a power outage because it has been shut down improperly. However, it must turn ON automatically once the power has been restored. If this isnโ€™t the case then try to perform the process manually.

STEPS TO FOLLOW:

  • CHECK CIRCUIT BREAKER:

The first thing that you need to do is examine your circuit breaker. Circuit breakers are often found in the garages, laundry rooms, closets or basements. Your circuit breaker must be set out for AC, heater and other devices.

Check Circuit Breaker Of Ecobee Thermostat

  • POWER ON THE BREAKER:

Check the breaker whether it is flipped or not. If the breaker is flipped then make sure to turn it back ON. The breaker might be in neutral position to prevent the components of your home during a power outage.

Power On The Breaker Of Ecobee Thermostat

  • WAITING PHASE:

After performing the above mentioned two steps; make sure to wait for 30 minutes. This time duration is demanded by your circuit breaker to experience a proper resetting.

  • TEMPERATURE ADJUSTMENT:

After the thermostat has done its initial stage processing, it is now time to adjust the temperature accordingly. The temperature adjustment should be according to your preferences. This will be the last step of your Ecobee power outage reset procedure.

Temperature Adjustment Of Ecobee Thermostat

ENDING WORDS:

It is 100% guaranteed that if you follow the above mentioned steps then you will definitely solve Ecobee offline on app error. This will also answer your query of โ€œWhy does my Ecobee keep shutting offโ€. Make sure to give this article a good read to grasp maximum understanding.

FAQS:

Q โ€“ How Do I Reconnect My Ecobee To Wi-Fi?
A โ€“ To reconnect your Ecobee thermostat to Wi-Fi it is advised to follow the below mentioned steps.

  • Press โ€œMenuโ€ option and then select โ€œSettingsโ€
  • Visit the โ€œWi-Fiโ€ option
  • Make sure that the โ€œWi-Fi Radioโ€ option is enabled
  • Go to โ€œNetworkโ€ and select โ€œWi-Fi Networkโ€ setting
  • Pick your Wi-Fi network and enter the required credentials
  • Press OK

Q โ€“ Why Does My Ecobee Thermostat Keep Turning OFF And ON?
A โ€“ The Ecobee thermostat might turn OFF and ON frequently due to insufficient power supply. It requires 24VAC power from your HVAC system. If this is not provided then your Ecobee thermostat might fluctuate.

Q โ€“ Is There A Reset Button On Ecobee Thermostat?
A โ€“ Yes, there is a reset button on Ecobee thermostat.

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